Assistance to resolve technical problems is available 24 hours a day, every day of the year. This service is restricted primarily to problems associated with the functionality of the course delivery platform.

Contact tech support staff for assistance to resolve problems you believe are not associated with the computer hardware and software you have purchased from a vendor.

Examples of problems that fall within this category are:

Unable to view multimedia files.
Unable to view responses to comments you have posted in the Discussion area.

If you are not sure whether the problem is due to your computer system, contact tech support for guidance; otherwise, contact the vendor.

For Online Graduate Nursing Support:

Go to the Help button on the top, right corner of your screen.
Click on the Help button.
Towards the bottom of the drop-down list you will see three options specifically created for the Online Graduate Nursing students:

Online Graduate Nursing Support - Clicking this button will take you to the support website, which has various levels of information to help you, including FAQ's, creating your own ticket, emailing a tech support representative, live updates on Canvas issues, and more.
Online Graduate Nursing Support Live Support - Clicking this button will open a chat screen for you to communicate live with a representative on the tech support team.
Online Graduate Nursing Support Hotline - This is not a button, but the direct phone number for tech support.

Choose the support option that works best for you!